FAQ
Once your payment has been verified, we will immediately start processing your order.
It normally takes 1 to 2 working days to process and ship your order.
Once your order has been dispatched, you will immediately receive a confirmation email with a link to your personal tracking information, allowing you to stay informed about the status of your order at any time.
We offer a 30-day money-back guarantee. If you are not 100% satisfied with your purchase, you can return any unused item within 30 days of receipt without any hassle.
The amount will be refunded to your original payment method or as store credit once your items have arrived at our warehouse.
If you need help choosing the right size, want styling advice or just want to say hello, we are here for you! Feel free to contact us via our contact form or send an email to info@lumiere-ateliers.com
